Lee, who shot to fame by winning this year’s series of the ITV talent show, performed a laughter-filled routine as the main guest at our AGM, which explored his rise to fame as ‘Lost Voice Guy’.
The theme of the day focused on communication as we launched our three-year customer engagement plan.
More than 100 customers from across the country attended the event held at the Assembly Rooms in Edinburgh and tried their hand at different ‘escape rooms’ to demonstrate the power of communication.
Lee’s performance, which was done through his communication device, explored his rise to Britain’s Got Talent success and looked at the ‘funnier side’ of his disability.
Lee said: “It was a real privilege to be asked to perform at the Blackwood AGM and see for myself all of the amazing work it does to help people live more independently.
“It’s been life changing for me to win Britain’s Got Talent, with people asking for selfies all the time, so if my routine can change the thinking and attitude of some to people with disabilities, it’s well worth it.”
Blackwood Chief Executive, Fanchea Kelly, said: “We always like our AGMs to be fun for everyone attending and having a star like Lee performing was a real thrill.
“We know how important communication is in life and Lee epitomises this and hasn’t let his inability to talk prevent him from speaking to millions with his talent for comedy.
“It was brilliant to see the smiles on the faces of all our customers as they challenged themselves to escape each of the four rooms we had set up with their teams.”
Following the formalities of the AGM, in which Blackwood was praised by external auditors for its financial outlook, customers in attendance were split into groups to ‘escape’ various rooms using clues hidden in items throughout each space.
The teams explored a range of activities from learning braille and sign-language to trying out our innovative CleverCogs technology which helps disabled people live independently.
Our three year customer engagement plan, entitled ‘Making the Connection’, is dynamic and proactive in nature and not only promotes the use of digital technology but also a high level of engagement between our customers and Blackwood.
The innovative plan will ensure that we can continue to provide an excellent service both now and in the future to further improve satisfaction levels among our customers.
Fanchea added: “We’re a customer-focused housing and care provider and put customers at the heart of every decision we make.
“It’s very easy to say but this engagement plan clearly sets out how and why we do this.
“It’s exciting times for us, with the growing demand for our Blackwood House and the life-changing CleverCogs technology, so it’s essential that we communicate well with our customers to engage with them about our future plans.”
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