I am a BT customer and have been for many years, I have broadband from them and I have complained constantly about slow broadband, they call me today and tell me I have to remove the cover off the BT wall box which is behind my couch, I have been asked before and I have told them I am disabled and I cannot move the couch, today the woman was insistent that I do it, if I don't I will not get any service from them.

Even the email I sent them I put in capitals that I am disabled and that I will not be able to remove the cover. So because I am disabled and cannot remove the cover I cannot get the service I am entitled to.

What are my rights??