Privacy Policy

Bespoken (the "Website") is operated by or on behalf of the Blackwood Homes and Care. Our privacy policy only covers the Website and does not extend to links to other websites within this site.


Updates to this policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.


Collection of your personal information

Information volunteered by you: The information that we collect via the Website includes any personal details you type in and submit (such as your name and email address, for example). This information will be processed in accordance with and will comply with, the Data Protection Act 1998.

IP address: The information we collect via this Website may also include your IP address: this is the individual identification number that is assigned to your computer when it is connected to the Internet.  This information is automatically logged by the Blackwood Homes and Care web server.

Browser cookies: We use browser cookies to collect data which enables the Website to recognise you and to compile traffic statistics about how the Website is used (including, for example, how frequently a page is accessed).  A browser cookie is a small file which is stored in your computer’s memory when you navigate around the Website.  Not all browser cookies are deleted when you close your browser but a browser cookie in no way gives us access to the files stored on your computer. Please note that we require your prior express consent to collect cookies.


Use of your personal information

We use traffic data (which is generated using IP addresses and browser cookies) to monitor performance of the Website, assess interest in it and to help us decide how it can be improved.  We will use information about how you use the Website to compile anonymous statistics only.

We may use browser cookies to recognise you and your preferences in order to manage access to the secure areas of the Website and to tailor the Website to match your interests and preferences.

We may email information to you from time to time which we believe may be of interest to you.

We may share your information with our service provider (to help manage the Website and provide services) and with any person or organisation (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over (after that, we may also allow that person or organisation to use and share your information on the same basis as us). Information on your profile page will be visible to other users of the Website and if you make a post in any of our forums, we may share your name (and any information you include in your post) with other users of those forums. We shall not share your information with any other third party.

We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. If we don't we may be breaking the law ourselves!


Your rights

You may ask us to stop sending you emails that we believe may be of interest to you by emailing:

You have the right to request a copy of personal information we hold about you. To do this, simply write to The Marketing Manager, Blackwood Homes and Care, 160 Dundee Street, Edinburgh, EH11 1DQ. 

Should we be prevented from disclosing your personal information, reasons will be given for the refusal.  We may request that you provide further information and identification to enable your request to be processed.

If you believe that any information we hold about you is incorrect or incomplete, please write to the above address or email We will promptly correct any information found to be incorrect.

You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner’s website:


Should you have any questions regarding this policy, please contact us at:


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